About us

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Our history

In 2020, Raul, the founder of Visitor, was looking for hotel software to improve operations at his family's small hotel.

He was dissatisfied with the lack of a simple and intuitive solution for small to medium-sized accommodations, so he used his ten years of experience in software development and marketing to develop one himself.

A year later, he met Marcel, whose expertise and vision perfectly matched his own. Recognizing Marcel's potential as a partner, they joined forces and officially founded Visitor in 2021.

Their goal was to create a platform that offered excellent customer support and a remarkably straightforward, user-friendly option for small and medium-sized accommodations.

They succeeded and are currently expanding to serve hundreds of customers across the DACH region.

The founders

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CEO & Founder

Raul Tomescu

  • More than 10 years of SaaS industry experience in marketing and software development.
  • First engineer and then first employee in two very successful European start-ups (Raindrop and EverReal).
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COO and co-founder

Marcel Muller

  • Four years of experience in B2B sales, especially in direct customer communication.
  • 1 year working for B&P India on various projects across India and Asia.

Our values

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The customer comes first

We are driven by a relentless customer focus and work hard to gain and maintain the trust of our customers.

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Experience the adventure

We look forward to experiencing this adventure together and actively strive to bring joy and positivity to the team.

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Driving

We are a team of self-motivated individuals and adhere to the highest quality standards.

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Thriftiness

Our aim is to achieve more with less and always invest our resources in the most effective way.

One system.
One support team.

Visitor is there for you. 24/7/365. We're more than a software company - we're the trusted partner of independent hotels, hostels, guesthouses, rental properties and more. You can count on having reliable, fast customer support.

24/7

Support in 5 different languages

96%

Average rating across all
platforms

Get the world's most trusted hotel management platform today.

Schedule your free demo

Test 3 months risk-free. No credit card required!

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